Privacy Policy
How we collect, use, and protect your personal information
Introduction
Prime Packaging Boxes ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.
By using our website, you agree to the collection and use of information in accordance with this policy. Please read it carefully.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Company name and business information
- Order details, product specifications, and artwork files
- Payment information (processed securely — we do not store card numbers)
- Communications and correspondence with our team
We also automatically collect certain technical data such as IP address, browser type, pages visited, and cookies when you browse our website.
How We Use Your Information
- To process and fulfill your packaging orders
- To communicate order updates, quotes, and delivery information
- To provide customer support and respond to inquiries
- To send promotional emails (you may opt out at any time)
- To improve our website, products, and services
- To comply with legal obligations
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and business, including:
- Payment processors (Stripe, PayPal) — for secure transactions
- Shipping carriers (FedEx, UPS) — for order delivery
- Email service providers — for order confirmations and marketing
- Analytics platforms — to understand website usage
All third-party providers are contractually obligated to keep your information confidential.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features may not function properly without cookies.
Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically.