Customer Support
Returns & Claims Support
Submit a claim or return request — we'll make it right
📅 Last Updated: January 1, 2025
Overview
We Stand Behind Every Order
If something went wrong with your order, we want to fix it. Fill out the claim form below or contact our support team directly. We respond within 1 business day and resolve most claims within 3–5 business days.
Print Quality Issues
Colors don't match your approved proof, blurry printing, or missing elements in the design.
Free Reprint
Wrong Dimensions
Boxes arrived in incorrect size, wrong structure, or dimensions don't match your approved specs.
Free Reprint
Damaged in Shipping
Order arrived crushed, wet, or otherwise damaged during transit. Photos required for claim.
Refund or Reprint
Wrong Item Received
You received a different product, quantity, or style than what you ordered. We'll ship the correct order immediately.
Priority Reprint
Submit a Claim
Fill in the details below and our team will respond within 1 business day
Prefer to Talk Directly?
Call us at (800) 555-1234 or email help@primepackagingboxes.com — we respond within 1 business day.