Returns & Refunds
Refund & Return Policy
We stand behind every order — your satisfaction is our priority
📅 Last Updated: January 1, 2025
Our Guarantee
100% Satisfaction Guarantee
At Prime Packaging Boxes, we are committed to delivering exceptional quality on every order. Because our products are custom-manufactured to your exact specifications, our return and refund policy is specific to the nature of each case.
If your order has a manufacturing defect, printing error, or arrives damaged, we will reprint or refund — no questions asked.
Eligibility
What Is & Isn't Eligible for Return
✓ Eligible for Refund / Reprint
- Manufacturing defects or structural issues
- Significant color variation from approved proof
- Wrong dimensions printed vs. what was approved
- Orders damaged in transit (with photo evidence)
- Wrong item shipped due to our error
- Printing errors not present in approved artwork
✗ Not Eligible for Return
- Errors present in customer-approved artwork
- Change of mind after production begins
- Low-resolution artwork submitted by customer
- Minor color variations within industry tolerance
- Orders claimed after 15 days of delivery
- Misuse or improper storage of products
Process
How to Request a Refund or Reprint
1
Contact Us Within 15 Days
Email help@primepackagingboxes.com within 15 days of receiving your order. Include your order number and a description of the issue.
2
Send Photos or Video
Attach clear photos or a video showing the defect or damage. This helps us assess the issue quickly and speeds up the resolution process.
3
Our Team Reviews Your Claim
We review your claim within 1–2 business days and confirm eligibility. We may ask for additional information or samples if needed.
4
Resolution — Reprint or Refund
Approved claims are resolved by free reprint (preferred) or full/partial refund to your original payment method within 9–10 business days.
Cancellations
Order Cancellation Policy
- Before artwork approval: Not cancellation and 80% refund
- After artwork approval, before production: 50% refund (design costs applied)
- Once production has started: No cancellation or refund possible
To cancel an order, email us immediately at help@primepackagingboxes.com with your order number.
Need to Start a Return or Refund?
Email help@primepackagingboxes.com with your order number and photos. We'll respond within 24 hours.