Should I send product dimensions or packed dimensions?

Send both when possible. Product dimensions describe the item; packed dimensions describe the space needed after adding wrap, inserts, accessories, and void fill.

Can a smaller box reduce damage?

A right-sized box can reduce movement, but it must still leave room for the chosen protection and allow safe loading and closure. Test the actual packed product.

Not always. Use an insert when it solves a clear movement, separation, protection, presentation, or packing-consistency problem. Need help describing your pack-out? Send product photos, dimensions, quantity, and a sketch of how the product should sit inside the box. Request a custom quote

Packaging Pack-Out Checklist: How to Protect a Product Inside the Box

Plan the complete box interior with product, inserts, wrap, void fill, cards, and closure checks before requesting a custom packaging quote.